FAQ
How to contact customer support?
Our Customer Experience Team is available 7 days a week and we offer 2 ways to get in contact.Email and Chat . We try to reply quickly, so you need not to wait too long for a response!.
Why I have to make payment at the checkout?
Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.
Is your website secure?
Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
How do I make payment via Paypal?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to cartsy.redq.io system for your order.
How much do deliveries cost?
There is a 5$ delivery fee if the order value is 50$ or more. If the order value is less than 50$, we charge BDT 10$ delivery fee.